CHCS - Center for Health Care Strategies

Improving the quality and cost-effectiveness of publicly financed health care

Consumer Involvement and Engagement

Involving beneficiaries in program design, launch, evaluation, and ongoing monitoring can improve the effectiveness of Medicaid programs. Building meaningful consumer feedback loops is particularly important for serving people with disabilities. CHCS resources can help states, plans, and providers design strategies to engage consumers and advocates.

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Strategies for Finding and Engaging Medicaid Beneficiaries for Complex Care Management

This October 5, 2010 webinar outlined the strategic approach that Washington State is using to significantly enhance consumer engagement and improve the impact of care management for adults with mental illness and/or chemical dependency, as well as physical health comorbidities.

October 2010 Webinar Resources

Designing Accountable Medicaid Programs for Adults with Disabilities

During this CHCS webinar, participants heard from researchers, disability experts and health plans about ways to better understand and address consumer needs.

February 2008 Webinar Resources

Encouraging Healthy Behaviors in Medicaid: Early Lessons from Florida and Idaho

This issue brief briefly describes Florida and Idaho’s incentive account programs and summarizes early lessons from these two states in encouraging consumers to adopt healthier behaviors.
July 2007 Policy & Issue Briefs

State Approaches to Consumer Direction in Medicaid

This brief, developed through a national survey of Medicaid agencies, summarizes how states are incorporating consumer directed approaches to help Medicaid recipients use health care dollars more efficiently.
July 2007 Policy & Issue Briefs

The Consumer Voice in Medicaid Managed Care: State Strategies

This brief outlines successful state strategies for engaging consumers and advocates in the planning, implementation, and oversight of managed care programs for people with disabilities.
March 2007 Policy & Issue Briefs

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