Consumer Involvement and Engagement

Involving beneficiaries in program design, launch, evaluation, and ongoing monitoring can improve the effectiveness of Medicaid programs. Building meaningful consumer feedback loops is particularly important for serving people with disabilities. CHCS resources can help states, plans, and providers design strategies to engage consumers and advocates.

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Title and Description	Date	Type
Designing Accountable Medicaid Programs for Adults with Disabilities During this CHCS webinar, participants heard from researchers, disability experts and health plans about ways to better understand and address consumer needs.	February 2008	Webinar Resources
Encouraging Healthy Behaviors in Medicaid: Early Lessons from Florida and Idaho This issue brief briefly describes Florida and Idaho’s incentive account programs and summarizes early lessons from these two states in encouraging consumers to adopt healthier behaviors.	July 2007	Policy & Issue Briefs
State Approaches to Consumer Direction in Medicaid This brief, developed through a national survey of Medicaid agencies, summarizes how states are incorporating consumer directed approaches to help Medicaid recipients use health care dollars more efficiently.	July 2007	Policy & Issue Briefs
The Consumer Voice in Medicaid Managed Care: State Strategies This brief outlines successful state strategies for engaging consumers and advocates in the planning, implementation, and oversight of managed care programs for people with disabilities.	March 2007	Policy & Issue Briefs
Empowering People to Take Control of Their Health: One Community-Based Organization's Experience The HEALTH project is helping homeless people in Sacramento, California with chronic illnesses and disabilities take control of their health and their lives through education, outreach, and community supports.	May 2004	Case Studies
Helping Families Enrolled in Medicaid Access Prescription Drugs This Resource Paper aims to assist community-based organizations that are working with families on Medicaid who have problems obtaining prescription drugs. It offers an overview of regulations as well as specific questions organizations can use to assess the prescription drug benefits and a family's knowledge of how to navigate the publicly financed health care system.	May 2004	Resource Papers
Peer Educators Help HIV Positive Women Reaching members in need requires more than rudimentary phone calls and letters - connecting and relating to people on an equal level is critical for successful outreach. MetroPlus Health Plan, based in New York City, developed a program for improving adherence in HIV positive women as part of their HIV service line called Partnership in Care to gain the trust of female members who are HIV positive and help them take better care of themselves.	October 2003	Case Studies
Moving Beyond Enrollment to Quality Care Through this CHCS Consumer Action seed grant, Community Partners worked in three rural Massachusetts communities to provide education and support to consumers and promote appropriate use of publicly funded health care services. Moving Beyond Enrollment (MBE) worked towards creating better patient care through avenues such as publications and education of care coordinators.	June 2003	Case Studies
The Value of Consumer Involvement in Medicaid Managed Care This CHCS Brief offers an overview of consumer concerns and challenges, as well as cases of successful consumer work with states and health plans.	April 2002	Policy & Issue Briefs