Senior Program Officer

Caitlin Thomas-Henkel, MSW, is a senior program officer at the Center for Health Care Strategies (CHCS). In this role, she works on CHCS’ initiatives to integrate care for Medicaid beneficiaries with complex needs. She also provides technical assistance to states designing and testing new care delivery and payment models. Ms. Thomas-Henkel leads CHCS’ work on the Transforming Complex Care (TCC) initiative, which seeks to refine and spread effective care models that address the complex medical and social needs of high-need, high-cost patients. Through TCC, CHCS supports the efforts of six organizations to enhance existing complex care programs within a diverse range of delivery system, payment, and geographic environments. Ms. Thomas-Henkel provides technical assistance to states through the Center for Medicare and Medicaid Innovation State Innovation Model (SIM) initiative, and provided technical assistance to states and communities participating in the Pay for Success model of financing approaches for social service investments. She also oversees CHCS’ work on the Community Management of Medication Complexity Innovation Lab, a multi-site demonstration project that will identify and test community-based strategies to improve medication safety for people with complex health and social needs. Through this effort, CHCS supports five competitively selected organizations to expand and enhance existing community-based medication management programs.

Prior to joining CHCS, Ms. Thomas-Henkel served as the deputy director of policy for the Rhode Island Senate President, staffing the Health and Human Services Committee and assisting with all legislative matters. She also served as the director of the Mayor’s Substance Abuse Prevention Council in Providence, Rhode Island, leading a nationally recognized community substance abuse prevention coalition funded by Substance Abuse and Mental Health Services Administration, the Centers for Disease Control and Prevention, the Office of Juvenile Justice and Delinquency Prevention, and the Soros Foundation. Ms. Thomas-Henkel began her career as a clinical social worker, working with children, adolescents, and families in educational, home, and community settings in Massachusetts.

She has a bachelor’s degree in family studies/child development from University of New Hampshire and a master’s degree in social work with specialties in clinical and macro (policy) practice from Boston University.