Associate Director, Program Innovation
Rachel Davis, MPA, is the associate director for program innovation at the Center for Health Care Strategies (CHCS). In this role, she promotes innovative approaches to serving complex populations. Ms. Davis leads CHCS’ work on the Complex Care Innovation Lab (CCIL), the Digital Health Initiative, and the New York Health Homes Learning Collaborative. Through the CCIL, leading innovators in the field of complex populations are collaborating to advance approaches to tackle persistent challenges facing high-need, high-cost populations. The Digital Health Initiative promotes the development of technologies that could support complex Medicaid populations and link those tools to programs and policymakers to better understand how to improve patient outcomes. Through the New York Health Homes Learning Collaborative, Ms. Davis supports state-wide learning efforts regarding the design and implementation of a comprehensive care coordination model focused on high-cost Medicaid beneficiaries.
Prior to joining CHCS, Ms. Davis worked for the New York City Health + Hospitals (HHC). She helped to develop and launch HHC’s Health Home, and also served as the assistant director of the corporation’s Chronic Illness Demonstration Project. Both initiatives focused on providing coordinated, multi-disciplinary care to medically and socially complex low-income patients, with the overall goal of reducing patients’ costs and improving their health outcomes. Prior to moving to New York, Ms. Davis worked as a case manager for individuals living with HIV/AIDS in Boulder, Colorado.
She has bachelor’s degrees in history and Spanish from Washington University in St. Louis, and received her master’s degree in public administration from New York University’s Robert F. Wagner Graduate School of Public Service.
Journal ArticleA Collective National Approach to Fostering Innovation in Complex Care May 2017
BriefUsing a Cost and Utilization Lens to Evaluate Programs Serving Complex Populations: Benefits and Limitations March 2017
BriefDisruptive Innovation in Medicaid Non-Emergency Transportation February 2017
BriefThe Business Case for Community Paramedicine: Lessons from Commonwealth Care Alliance’s Pilot Program December 2016
BriefTrauma-Informed Care: Opportunities for High-Need, High-Cost Medicaid Populations March 2015
ReportOutreach to High-Need, High-Cost Individuals: Best Practices for New York Health Homes April 2014
BriefDigital Health Innovations for Medicaid Super-Utilizers: Consumer Feedback December 2013