Director, Complex Care

Rachel Davis, MPA, is the director for complex care at the Center for Health Care Strategies (CHCS). In this role, she oversees projects related to improving care for complex populations. Select projects led by Ms. Davis include the Complex Care Innovation Lab, which is bringing together leading innovators in the field of complex populations to tackle persistent challenges facing high-need, high-cost populations, and Advancing Integrated Models, a two-year initiative supporting health systems and providers to strategically integrate and align person-centered approach to care. Previously, Ms. Davis helped oversee projects such as Advancing Trauma-Informed Care, a national initiative that sought to understand how trauma-informed approaches can be practically implemented across the health care sector, and the New York Health Homes Learning Collaborative, a statewide learning group focused on accelerating adoption of a comprehensive care coordination model for high-cost Medicaid beneficiaries. Ms. Davis also oversaw CHCS’ Digital Health Initiative, which explored how digital innovations can support individuals with complex health and social needs.

Prior to joining CHCS, Ms. Davis worked for the New York City Health + Hospitals (H+H). She helped to develop and launch its Health Home, and served as the assistant director of the Chronic Illness Demonstration Project. Both initiatives focused on providing coordinated, multi-disciplinary care to medically and socially complex low-income individuals, with the overall goal of reducing patients’ costs and improving their health outcomes. Ms. Davis also worked as a case manager for individuals living with HIV/AIDS in Boulder, Colorado.

She has bachelor’s degrees in history and Spanish from Washington University in St. Louis, and received her master’s degree in public administration from New York University’s Robert F. Wagner Graduate School of Public Service.