Shannon Mead, MHA is a program officer for the Center for Health Care Strategies (CHCS). In this role she supports initiatives related to integrating care for people with complex health and social needs. Her current projects include the Better Care Playbook, an online resource center providing health care stakeholders with the best available knowledge about promising approaches to improve care for people with complex needs, and an initiative funded by the Patient-Centered Outcomes Research Institute that is developing a complex care research agenda centered around the experiences and expertise of patients.

Prior to joining CHCS, Shannon worked as a program manager for the Assister Program for the State of Vermont. In this capacity, she managed the assisters and navigators in the state who guide community members with health care enrollment. She also led trainings, facilitated conferences, and designed a quality analysis system to ensure compliance among the assisters. In previous roles, Shannon was a managed care enrollment coordinator at a rural hospital in Colorado and supported clinical operations at University of Vermont Medical Center.

Shannon holds a master’s degree in Health Care Administration from Colorado State University. She received a bachelor’s degree in Community Health Education and Health Sciences from Portland State University School of Heath Studies.

In her free time, Shannon enjoys traveling, paddleboarding, and walking her dogs.