Author: Rachel Davis and Stephen A. Somers, PhD, Center for Health Care Strategies

May 2017 | Journal Article


The Complex Care Innovation Lab convenes organizations from across the country that are innovators in health care delivery for low-income populations with complex needs. These organizations have identified several elements that are essential to successful complex care programs, including: (1) incorporating patient-centered approaches to care; (2) utilizing a non-traditional workforce; (3) employing data-driven strategies; and (4) leveraging flexible payment models that assign accountability to providers and facilitate interventions to integrate health and social services.

This  article, published in the May 2017 issue of Healthcare: The Journal of Delivery Science and Innovation, shares insights from the Innovation Lab that may help other health care stakeholders in designing cost-effective strategies for serving high-need, high-cost populations in an evolving policy environment.