Bad contact information, unstable housing, overwhelming socioeconomic challenges and, in some cases, lack of trust, all intersect to make finding, enrolling, and meaningfully engaging patients with chronic illnesses and mental health and substance use issues extremely difficult. Using creative and persistent approaches to locate and engage beneficiaries can increase participation rates and boost the effectiveness of care management programs.

This 90-minute CHCS webinar outlined the multi-pronged approach that the Washington State Department of Social and Health Services is using to enhance consumer engagement and improve the impact of care management for high-risk beneficiaries. As part of CHCS’ Rethinking Care Program, the state is piloting an intensive care management approach for adults with mental illness and/or chemical dependency and physical health comorbidities. King County Care Partners, a partnership of the King County Aging and Disability Services, Harborview Medical Center, and four community health center networks, is implementing the Seattle-area pilot for roughly 500 fee-for-service beneficiaries.


Washington Project Overview

Speaker: Shirley Munkberg, Acting Office Chief, Quality and Care Management, Washington Medicaid Purchasing Administration

Persistence Pays Off: Employing a Team Approach to Find and Enroll High-Risk Beneficiaries

Speaker: Monica Stanley, EMIS/Survey Supervisor, Research & Data Analysis Division, Washington State Department of Social and Health Services

Using Motivational Interviewing Skills to Enhance Care Manager Capacity

Speaker: Dan Lessler, MD, Medical Director, King County Care Partners