Meaningfully engaging consumers is critically important for achieving successful integration of behavioral and physical health services. Following are resources to help guide states in effectively involving consumers and addressing their needs in the design and launch of integrated behavioral and physical health program approaches.
- Website: Motivational Interviewing – Resources for Clinicians, Researchers, and Trainers Motivational interviewing is a “directive, client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence.” It offers a focused and goal-directed approach to help consumers set and pursue goals more effectively. This website provides a variety of related resources.
- Presentation: Strategies for Finding and Engaging Medicaid Beneficiaries for Complex Care Management Presentations outline the strategic approach that Washington State is using to significantly enhance consumer engagement and improve care management for adults with mental illness and/or chemical dependency, as well as physical health comorbidities.
- Presentation: Assessing Potential for Consumer Engagement Using the PAM Tool Details how the state of Washington is using the Patient Activation Measure tool to determine “stage of readiness” for chronically ill beneficiaries.
- Presentation: Tailoring and Evaluating Interventions Using the PAM Details how CareOregon is using the PAM tool to identify beneficiaries’ motivation for self-management.