Below find case studies and on-the-ground perspectives on specific telehealth programs for people with complex needs. Case studies detail each program’s population, care team structure, payment model, lessons and preliminary outcomes, and other care model features that may be useful for organizations interested in implementing these or similar models.
The Role of Human-Centered Design in Healthcare Innovation: a Digital Health Equity Case Study
Case study details how a health system used human-centered design approaches to address disparities in access to telehealth services, including through collaboration with patients.
Ambulatory Intensive, Multidisciplinary Telehealth for High-Risk Discharges Program Development, Implementation, and Early Impact
Telehealth-enabled hospital discharge care program using a multidisciplinary team reduces 30-day readmissions.
Closing the Care Gap for People with Severe and Persistent Mental Illness: Collaborative Care, Telehealth, and Clinical Pharmacy
Virtual collaborative care intervention demonstrates an approach to improve medication adherence and health outcomes.
Cleveland Clinic Paramedic Telehealth Program: Incorporating In-Home Acute Care to Meet the Needs of Homebound Older Adults
Highlights Cleveland Clinic's Paramedic Telehealth Program that provides urgent and transitional care for home-based primary care patients.
Return on Health Telehealth: Cityblock Health - Complex Care Coordination
During the COVID-19 pandemic, Cityblock Health implemented a virtually integrated care management model to maintain continuity of care for patients with complex needs.
Trauma-Informed Telehealth in the COVID-19 Era and Beyond
Strategies and a case example illustrate how principles of trauma-informed care can be applied to telehealth.
