Telehealth has shown promise in the past in decreasing barriers to care access, but was not widely used by provider organizations until the COVID-19 pandemic. The accelerated adoption of telehealth amid the pandemic demonstrates the potential value of telehealth beyond times of crisis. Many providers and patients enjoy the flexibilities offered by telehealth, but some individuals with complex health and social needs may still experience barriers to accessing it.

Health care stakeholders can use this Playbook Collection to understand recent evidence behind telehealth-delivered interventions and learn about practical strategies to support effective implementation of these programs for people with complex health and social needs. While many of the below resources were published prior to the pandemic, the lessons therein can inform effective use of telehealth. This Playbook Collection will be updated as research is released capturing lessons from the use of telehealth during the COVID-19 pandemic and beyond.