How do states, health care providers and systems, health plans, and community-based organizations put community engagement into practice? How can community engagement strategies best serve specific populations like children and families, or those dually enrolled in Medicare and Medicaid?
Following are resources to help implement community engagement in a variety of settings, and for a range of populations. Materials include program design recommendations, best practices, case studies, and other resources to put community engagement into practice.
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From Input to Implementation: Engaging Medicaid Members and Community Partners in Work Requirements Rollout
Highlights practical strategies for engaging Medicaid members and CBOs to inform outreach and communications strategies, support implementation decisions, and promote continuous improvement.
How Medicaid Directors Stay Connected to Members: Lessons from Pennsylvania, Nevada, and Wisconsin
Three Medicaid leaders share intentional, practical approaches they use to foster a culture of listening and translate member feedback into meaningful action.
Blowing the Whistle on Screen Time: New Jersey’s Push for Stronger Parent-Child Bonds
Rebecca Bryan, DPN, APN, discusses how New Jersey’s “technoference” campaign is helping families understand how technology can affect parent-child connection.
Partnering with Community-Based Organizations to Support Medicaid Beneficiary Advisory Councils
Highlights how community-based organizations can strengthen state Medicaid Beneficiary Advisory Councils and improve member input.
Engaging Medicaid Members and Community-Based Organizations in Medicaid Work Requirements Implementation
Outlines strategies states can use to partner with Medicaid members and CBOs in implementing work requirement policies that reflect community input.
Medicaid Beneficiary Advisory Councils: A Guide to Evaluating Process and Impact
Presents strategies and examples to help states effectively integrate evaluation approaches into their BAC programs.
Engaging Medicaid Members and Community-Based Organizations Through Beneficiary Advisory Councils
Share key lessons from the BAC Learning and Action series, highlighting state experiences in developing BAC structures, recruitment strategies, charters and bylaws, and compensation policies.
Medicaid Beneficiary Advisory Council Recruitment Tip Sheet
Highlights states’ BAC recruitment approaches, including examples from states participating in the CHCS' Building State Capacity for Community-Informed Policymaking Learning and Action Series.
Beneficiary Advisory Council Engagement Framework: A Guide to Strengthening Medicaid Member Collaboration
Details guiding principles, real-world examples, and actionable steps to promote meaningful Medicaid member engagement.
Launching Medicaid Advisory Committees and Beneficiary Advisory Councils: A Checklist for States
This guide serves as an at-a-glance checklist reference to assist states in designing and implementing the Medicaid Advisory Committees and Beneficiary Advisory Councils required by CMS.
Medicaid Community Member Engagement Landscape Assessment Guide
Paired with the Community Member Engagement Landscape Assessment Tool, this guide helps state Medicaid agencies systematically document and evaluated existing efforts to engage community members.
Medicaid Advisory Committees & Beneficiary Advisory Councils — Implementation Considerations
Offers strategies for the design and creation of Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs), management of MAC and BAC meetings, and other implementation considerations to meet new CMS community engagement requirements.
