Implementing an integrated Medicare-Medicaid program usually means changing the way care and services are provided to a state’s dually eligible population. The resources in this section can be helpful to states explaining the benefits of integrated care to stakeholders, as well as engaging them in these programs.
Communicating Early Results of Integrated Care Efforts for Dually Eligible Individuals: State Approaches
Describes approaches (e.g., sharing data dashboards, beneficiary experience data, and success stories) used by states to communicate early results of their integrated care programs.
Interdisciplinary Care Teams for Medicare-Medicaid Enrollees: Considerations for States
Describes key considerations around developing and overseeing interdisciplinary care teams and explores how eight states addressed these issues.
Building a Culture of Engagement for Medicare-Medicaid Enrollees: Health Plan Approaches
Outlines promising strategies that health plans can use to engage dually eligible individuals with complex medical, behavioral health, and social service needs.
Contacting Hard-to-Locate Medicare and Medicaid Members: Tips for Health Plans
Provides tips on finding hard-to-locate members from health plans serving dually eligible populations.
Engaging Providers in Building Managed Care Delivery Systems: Tips for States
Offers tips to help states effectively engage providers in managed care program design and implementation.
A Communications Work Plan to Engage Stakeholders in Medicaid Managed Long-Term Services and Supports Program Development
Provides states with practical strategies to facilitate stakeholder engagement throughout the design and implementation of a managed long-term services and supports program, an important component of integrating care for dually eligible individuals.
Communicating the Value of Integrated Care to Stakeholders
Discusses the reasons why it is important to engage stakeholder groups, how to identify audience groups within the stakeholder community, how to target messages, and what communication methods are available.