Funder: The Commonwealth Fund and The SCAN Foundation

Author: Alexandra Kruse and Anna Spencer

January 2016 | Technical Assistance Brief


Communicating Early Results_cover_imageMany states are working in partnership with providers, health plans, and other stakeholders to transform care delivery for individuals dually eligible for Medicare and Medicaid. While there has been considerable growth in the number of individuals enrolled in integrated care models, sustaining support for integrated care and expanding its availability are continued priorities for state and federal policymakers. Demonstrating early achievements and positive beneficiary/provider experiences in new integrated care programs is essential to both maintain support from legislators, providers, and advocacy groups and increase beneficiary enrollment.

This brief, developed through support from The Commonwealth Fund and The SCAN Foundation, describes approaches used by seven states – Arizona, California, Florida, Massachusetts, South Carolina, Texas, and Virginia to communicate early program results. Approaches include: (1) developing key program indicator dashboards; (2) disseminating beneficiary experience data; and (3) sharing success stories. The strategies employed by the states described in this brief can be replicated by other states as they implement new integrated programs or refine their approaches to share early program results with stakeholders.