Courtney Roman, MA, is a senior program officer at the Center for Health Care Strategies (CHCS), where she works on initiatives related to improving care delivery and financing for individuals who are dually eligible for Medicare and Medicaid and those in need of long-term services and supports. She leads a variety of CHCS projects, including: Helping States Support Families Caring for an Aging America, a learning collaborative of states committed to improving family caregiving policies and programs; Family Engagement in Medicaid, a scan of state Medicaid agencies to identify best practices to meaningfully engage families of children with special health care needs as well as the broad child and youth population; and an environmental and economic scan of the direct care workforce in the state of Michigan.
Prior to joining CHCS, Courtney was a patient and family engagement manager at the National Partnership for Women & Families, in Washington, DC. Her work included building a nationwide network of patients, family caregivers, and advocates that partnered with the Center for Outcomes Research and Evaluation at Yale University to shape health care quality outcomes measures and provide technical assistance to members of the network. She also provided technical assistance to patients, families, advocates, and providers involved in Affordable Care Act-related programs and demonstrations across the country to help them better collaborate to achieve quality improvement goals.
Courtney has a master’s degree in sociology from The American University and a bachelor’s degree in sociology from the University of Delaware.
While not at work, Courtney enjoys spending time with her husband, toddler son, and five-year-old daughter in their home in Virginia.