Courtney Roman, MA, is a senior program officer at the Center for Health Care Strategies (CHCS), where she works on initiatives related to improving care delivery and financing for individuals who are dually eligible for Medicare and Medicaid and those requiring long-term services and supports. Courtney leads a variety of CHCS projects, including a learning collaborative of Medi-Cal managed care plans committed to improving member advisory committees, efforts around strengthening the direct care workforce, and supporting Medicaid agencies to integrate beneficiaries more meaningfully into policy and program design and implementation.

Prior to joining CHCS, Courtney was a patient and family engagement manager at the National Partnership for Women & Families, in Washington, D.C. Her work included building a nationwide network of patients, family caregivers, and advocates that partnered with the Center for Outcomes Research and Evaluation at Yale University to shape health care quality outcomes measures and provide technical assistance to members of the network. She also provided technical assistance to patients, families, advocates, and providers involved in Affordable Care Act-related programs and demonstrations across the country to help them better collaborate to achieve quality improvement goals.

Courtney holds a master’s degree in sociology from The American University. She earned her bachelor’s degree in sociology from the University of Delaware.

While not at work, Courtney enjoys spending time with her husband, son, and daughter at their home in Virginia.