- Core Functionality: Addresses social determinants of health,Data and analytics,Referral management
- Target Populations: Frequent emergency department users,Homeless individuals,Medicaid beneficiaries,Medicare beneficiaries,People with behavioral health needs
- Users: Patients/ consumers,Care team members (e.g., social workers, care managers),Social service providers,Medical providers,Payers (e.g., states, health insurers/MCOs)
Customers use findhelp (formerly Aunt Bertha) to integrate social care into their systems and make a positive difference in their communities. Its social care network features more than 550,000 program locations verified by findhelp’s data operations team.
Findhelp solutions for customers include advanced features like EHR and care platform integrations, premium reporting, dedicated support, and more. With 1,350+ program locations serving every county in the U.S., its network is live wherever its customers are located.
Connect for Health Colorado used Aunt Bertha’s (now known as findhelp) scheduling functionality to book appointments, and its resource directory to connect insurance enrollees to programs and other resources. Of the over 18,000 Connect for Health Colorado appointments booked through the Aunt Bertha platform, 77 percent of individuals showed up for their appointments. Additionally, the platform helped to reduce call volume by 92% at the largest food bank in Washington D.C. and supported over 1,100 closed loop referrals in North Carolina.
Cigna, Aetna, Centene, AARP, American Red Cross, Connect for Health Colorado, Camden Coalition of Healthcare Providers, United Way of Greater Austin, North Carolina Community Colleges, The City of Jersey City, NJ.
Updated: February 2020