- Core Functionality: Addresses social determinants of health,Data and analytics,Referral management
- Target Populations: Frequent emergency department users,Homeless individuals,Medicaid beneficiaries,Medicare beneficiaries,People with behavioral health needs
- Users: Patients/ consumers,Care team members (e.g., social workers, care managers),Social service providers,Medical providers,Payers (e.g., states, health insurers/MCOs)
Aunt Bertha allows people in need to find free and reduced cost health and community-based services that can help them in any US zip code — including medical care, food, transportation, job training, and more.
Aunt Bertha also offers service organizations additional tools to support their clients, including workflow integration, needs assessments, referral tracking, customer support, and more.
Connect for Health Colorado used Aunt Bertha’s scheduling functionality to book appointments, and its resource directory to connect insurance enrollees to programs and other resources. Of the over 18,000 Connect for Health Colorado appointments booked through the Aunt Bertha platform, 77 percent of individuals showed up for their appointments. Additionally, the platform helped to reduce call volume by 92% at the largest food bank in Washington D.C. and supported over 1,100 closed loop referrals in North Carolina.
Cigna, Aetna, Centene, AARP, American Red Cross, Connect for Health Colorado, Camden Coalition of Healthcare Providers, United Way of Greater Austin, North Carolina Community Colleges, The City of Jersey City, NJ.
Updated: February 2020