- Core Functionality: Addresses social determinants of health,Appointment adherence/ scheduling,Disease management,Care coordination,Clinical workflow,Communications/ information sharing,Consumer engagement/ behavior change,Data and analytics,Health and wellness management,Medication adherence,Medication/ pharmacy outreach,Referral management
- Target Populations: Family/ caregivers,Frequent emergency department users,Homeless individuals,Medicaid beneficiaries
- Users: Medical providers,Patients/ consumers,Care team members (e.g., social workers, care managers),Behavioral health providers
Product Description
CareMessage is a mobile platform designed to improve patient engagement, health literacy, and self-management for underserved populations, while reducing cost of care for health care organizations. CareMessage enables health care organizations to facilitate communication and outreach with “smart” SMS and voice technology. It helps organizations to improve patient outreach, encourages patients to communicate and actively engage in their health, fills gaps in care, reduces no shows, and meets clinical metrics through core features: outreach, health education programs, direct messaging, and appointment reminders. It also addresses HEDIS measures and “STAR ratings” to meet and exceed quality metrics.
Results
Better engagement: CareMessage helps teams with low response rates by using the platform’s patient engagement strategy centered around texting.
Reducing no-shows and patients without office visits: CareMessage sends personalized messages to underserved populations at scale — increasing screenings across large populations by over 20 percent and decreasing no-shows at over 25 percent.
Health outcomes: With a dedicated research team CareMessage partners with Federally Qualified Health Centers to send automated, interactive educational programs via text to help partners turn improved health into lower costs and increased funding.
Select Partnerships
Partners Healthcare, Baylor, Scott & White, Passport Health, Tracfone, Epic OCHIN, Clinica Family Health, Erie Family Health Center, and Boston Healthcare for the Homeless
Company Profile
Updated: July 2018
The Digital Health Products for Complex Population database is provided for general informational purposes only. Products are presented without any guarantee regarding accuracy or completeness. Users of this database are responsible for independently verifying all information. Inclusion of any company, service, or product in this database does not imply endorsement by the Center for Health Care Strategies. CHCS makes no effort to verify information on websites linked to outside of www.chcs.org.
