• Core Functionality: Addresses social determinants of health, Appointment adherence/ scheduling, Care coordination
  • Target Populations: People with disabilities, Elderly, Frequent emergency department users, Medicaid beneficiaries, Medicare beneficiaries, more Adolescents/ children, Family/ caregivers
  • Users: Behavioral health providers, Care team members (e.g., social workers, care managers), Family/ caregivers, Medical providers, Other health professionals (e.g., occupational therapists, dietitians, speech pathologists), more Patients/ consumers, Payers (e.g., states, health insurers/MCOs), Pharmacists

Product Description

Kaizen Health’s web-based platform connects diverse fleets (rideshare/taxis, wheelchair accessible vehicles, vehicles with car seats, medivan, and non-emergency ambulances) to arrange medical transportation for patients in need. It facilitates courier services to deliver pharmaceuticals, equipment, and other supplies within the hospital system or directly to patients. The platform allows for rides to be set up for a patient in minutes instead of days to get them to appointments or to send them home post discharge. Kaizen Health’s platform allows for real-time communication for patients, health care providers, health insurance companies, and transportation providers. It is used primarily by health care providers, payers, pharmaceutical companies (clinical trials), in-home health care, and senior living.


Kaizen Health partnered with a Chicago hospital system in an effort to reduce no-show rates of seven-day follow ups after an in-patient stay or emergency department visit. Through the care coordination effort and introduction of transportation, the no show rate went from 83 percent to under 50 percent in a six month period.

Select Partnerships

Mt Sinai (Chicago), UI Health, Northwestern, University of Chicago, John Muir Health, Lurie’s Children’s Hospital, ACCESS Community Health Network, Tenet, MTM, Lyft

Company Profile

Company Name: Kaizen Health | Number of employees: 1-9 | Location: Chicago, IL

Updated: July 2018

The Digital Health Products for Complex Population database is provided for general informational purposes only. Products are presented without any guarantee regarding accuracy or completeness. Users of this database are responsible for independently verifying all information. Inclusion of any company, service, or product in this database does not imply endorsement by the Center for Health Care Strategies. CHCS makes no effort to verify information on websites linked to outside of www.chcs.org.