Kaizen Health’s web-based platform connects diverse fleets (rideshare/taxis, wheelchair accessible vehicles, vehicles with car seats, medivan, and non-emergency ambulances) to arrange medical transportation for patients in need. It facilitates courier services to deliver pharmaceuticals, equipment, and other supplies within the hospital system or directly to patients. The platform allows for rides to be set up for a patient in minutes instead of days to get them to appointments or to send them home post discharge. Kaizen Health’s platform allows for real-time communication for patients, health care providers, health insurance companies, and transportation providers. It is used primarily by health care providers, payers, pharmaceutical companies (clinical trials), in-home health care, and senior living.
Kaizen Health partnered with a Chicago hospital system in an effort to reduce no-show rates of seven-day follow ups after an in-patient stay or emergency department visit. Through the care coordination effort and introduction of transportation, the no show rate went from 83 percent to under 50 percent in a six month period.
Mt Sinai (Chicago), UI Health, Northwestern, University of Chicago, John Muir Health, Lurie’s Children’s Hospital, ACCESS Community Health Network, Tenet, MTM, Lyft
Updated: July 2018
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