Memora Health’s software automates follow-up that clinical staff normally conduct over the phone, including reminders for appointments, lab tests, and medications over SMS. Patients can text in questions and report health outcomes to the service and receive automated responses, emulating conversations that patients would normally have with medical assistants and nurses. Memora enables care teams to re-allocate nursing staff to core patient care, saving nursing staff up to 2.5 hours
Memora Health relies on text-message follow-up to reduce operating expenses around patient follow-up and generate cost-savings. To date, Memora Health interventions have shown an 87 percent long-term patient engagement rate. Moreover, patients who engage with Memora’s artificial intelligence (AI)-enabled follow-up, report a satisfaction of 92 percent with the conversational AI, named Felix. Memora Health has over 2,100 active patients enrolled with an additional 17,000 that will be interacting with Felix over the next six months.
Brigham & Women’s Hospital and Grady Memorial Hospital
Updated: July 2018
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