Memora Health provides analytics on existing follow-up and automates patient outreach in the form of answering common patient questions, sending reminders and treatment instructions, collecting patient-reported outcomes, and scheduling follow-up visits.
Memora can ingest prior phone call and conversational data to provide analytics on the most common patient questions, most time-consuming queries, and largest gaps in current education that hospitals receive from health systems and insurers. This information is digitized into an automated, SMS-based (text messaging) follow-up workflow. Patients can have a conversation with our AI assistant and ask any range of questions about their treatment regimen, saving staff several hours doing manual follow-up and triaging patients more effectively.
Memora helps organizations standardize their patient follow-up process and generate cost savings by reducing operating expenses and labor burden around care management. Memora has achieved a relative readmissions reduction of 16 percent, consistent patient engagement of 75.8 percent over 30 days, and reduction of 2.5 hours of time per full-time employee per day in transitional care management. In total, this amounts to a reduction in total medical expense of $670 per patient. This has been validated by over 1,000,000 patient interactions from over 25,000 patients at 40 different clinical sites.
Brigham & Women’s Hospital, University of Toronto, Grady Memorial Hospital, Partners in Health, Massachusetts General Hospital
Updated: July 2018
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