- Core Functionality: Care coordination,Appointment adherence/ scheduling,Reporting,Clinical workflow,Communications/ information sharing,Consumer engagement/ behavior change,Data and analytics,Disease management,Medication adherence,Remote monitoring,Coordinates long-term services and supports,Health and wellness management,Health literacy,Screening/ assessment tools,Service provider registry,Utilization management
- Target Populations: People with multiple chronic conditions,People with behavioral health needs,Medicare beneficiaries,Medicaid beneficiaries,People with substance use disorders,Adolescents/ children,Family/ caregivers,Frequent emergency department users,Limited-English,Elderly,Homeless individuals,People with disabilities,Immigrants/ migrant workers,LGBTQ individuals,Intellectual/ developmental disabilities services providers,Pregnant women,Uninsured individuals,Veterans
- Users: Behavioral health providers,Care team members (e.g., social workers, care managers),Medical providers,Peers and community health workers,Payers (e.g., states, health insurers/MCOs),Patients/ consumers,Pharmacists,Family/ caregivers,Other health professionals (e.g., occupational therapists, dietitians, speech pathologists),Home health care providers,Intellectual/ developmental disability services providers,Long-term care providers,Outreach workers,Social service providers,Referral management specialists
Certintell is a telehealth platform that goes beyond telephonic calls to help improve engagement and understanding of patients’ wellbeing. Through HIPAA-compliant video and messaging, Certintell empowers community health centers to start or scale telehealth services for Medicare and Medicaid populations – with the ability to schedule visits directly from the platform. These services are integrated into current health center workflows to streamline everything from annual wellness visits to chronic care management and beyond. Certintell optimizes care by supplementing community health centers with remote health coaches to deliver value-based care — improving outcomes, quality, and costs.
Certintell partnered with Federally Qualified Health Centers (FQHCs) as part of an Access Increases in Mental Health and Substance Abuse Services (AIMS) grant. Early results showed increased education and collaboration for primary care providers with hepatologist teams, increased access to psychiatry services via telehealth, and improved satisfaction with patients being able to see mental and behavioral health providers on the same day. Behavioral health providers also shared early positive results of decreased travel time and increased number of patient visits. In 2019 Certintell began a trial with three North Carolina FQHCs, implementing a remote patient monitoring pilot. Results will be posted at a future time at Certintell.com.
CommonWealth Purchasing Group, California Primary Care Association, Northwest Region Primary Care Association, Louisiana Primary Care Association HCCN
Updated: July 2018
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