- Core Functionality: Appointment adherence/ scheduling,Communications/ information sharing,Screening/ assessment tools,Care coordination,Clinical workflow,Consumer engagement/ behavior change,Data and analytics,Referral management,Medication adherence,Health and wellness management,Health literacy
- Target Populations: Adolescents/ children,Family/ caregivers,Frequent emergency department users,Limited-English,Medicaid beneficiaries,People with disabilities,Elderly,Medicare beneficiaries
- Users: Behavioral health providers,Care team members (e.g., social workers, care managers),Medical providers,Patients/ consumers,Payers (e.g., states, health insurers/MCOs)
Yosi is a patient engagement tool that engages patients before, during, and after their provider visit. It is designed to increase appointment compliance and provide an electronic record of patient intake, registration, payment collection, and surveys. The result is improved workflow for providers and administrators.
Yosi generated an improved workflow for providers and administrators, leading to a reduction in administrative tasks that resulted in an average savings of $42,000 per year, per physician and decreased no-show rates of up to 75 percent. Eighty-eight percent of patients respond to Yosi’s text messages and over 50 percent complete their digital intake and registration remotely, prior to arriving for their medical appointment decompressing the waiting room workflow.
Healthfirst, largest Medicaid managed care plan in New York; Mount Sinai Health System, New York City; University of Pennsylvania Health System (pilot); FastMed Urgent Care Centers, second largest urgent care center in the United States; EMR partners (athenahealth, Allscripts, Cerner and Greenway Health); independent clinics serving multiple specialties
Updated: July 2018
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