Funder: Kaiser Permanente Community Benefit and the Robert Wood Johnson Foundation
May 2017 | Webinar
To effectively engage and serve individuals with complex medical and social needs, health care delivery systems are increasingly incorporating non-traditional roles into care teams, such as community health workers, peers, volunteers, neighborhood navigators, community paramedics, and pharmacists. This webinar highlighted two community paramedicine programs serving high-need patient populations in Wisconsin and Massachusetts.
- ThedaCare in northeastern Wisconsin discussed its partnership with Gold Cross Ambulance Services to launch a community paramedicine program aimed at reducing unnecessary emergency department (ED) visits and expanding access to care for high-risk patients.
- Commonwealth Care Alliance discussed its pilot program, Acute Community Care (ACC), and the ways in which it has positively impacted patient care, satisfaction, and outcomes among individuals dually eligible for Medicaid and Medicare.
I. Welcome and Introductions
Speakers: Rachel Davis, Associate Director, Program Innovation, CHCS and Meshie Knight, Program Associate, Robert Wood Johnson Foundation
II. Building a Community Paramedicine Program in Wisconsin
Speakers: Sandra Groenewold, MD, Expanded Care Team Physician Lead, ThedaCare and Brian Randall, Paramedic and EMR Liaison Coordinator, Gold Cross Ambulance Services
Dr. Groenewold discussed ThedaCare’s partnership with Gold Cross Ambulance Services to create a community paramedicine program targeted to high-risk patients. Mr. Randall reviewed the types of services he provides as a community paramedic and his experience working with patients in a home-based setting.
III. Expanding Access to Care and Services in Massachusetts
Speakers: Dhruva Kothari, MD, Medical Director, Commonwealth Community Care and Matthew Goudreau, Associate Director, Acute Clinical Response, Commonwealth Care Alliance
Dr. Kothari and Mr. Goudreau described Commonwealth Care Alliance’s rationale for launching the Acute Community Care pilot program, discussed what was required to gain buy-in for the pilot, and shared challenges and successes to date.
IV. Q&A with Panelists
Moderator: Caitlin Thomas-Henkel, Senior Program Officer, CHCS
Case StudySeriesNew Faces of the Complex Care Workforce: Reflecting and Connecting with Patients
WebinarUsing Community Health Workers and Volunteers to Reach Complex Needs Populations April 2017
BriefThe Business Case for Community Paramedicine: Lessons from Commonwealth Care Alliance’s Pilot Program December 2016