The COVID-19 pandemic presents an opportunity for public sector leaders to innovate their programming in response to the public health emergency and continue to find new ways to deliver high-quality care for their members, both related to COVID-19 and as part of their “normal” work. This episode of the Leadership Forward series focuses on how the framework’s “Driving and Delivering Results” domain applies in practice. Cindy Beane, commissioner for the West Virginia Bureau for Medical Services, and Sue Birch, director of the Washington State Health Care Authority, discuss leadership strategies they have implemented in response to the COVID-19 pandemic.

The conversation is moderated by Gretchen Hammer, senior strategic advisor at the National Association of Medicaid Directors.

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