Date and Time: September 23, 2021, 1:00 – 2:15 pm ET (10:00 – 11:15 am PT)

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Integrated and inter-organizational care teams — including physicians, nurse practitioners, physician assistants, nurses, social workers, care coordinators, care managers, and community health workers — offer a valuable solution to provide high-quality care for people with complex health and social needs. In 2017, Massachusetts’ Medicaid program, MassHealth, used a federal 1115 waiver to restructure its delivery system to support integrated and inter-organizational care teams. These care teams, which include staff from accountable care organizations (ACOs), managed care organizations, primary care practices, and community partners, engage in shared care planning to improve care for eligible MassHealth members.

In this webinar, made possible by MassHealth and Abt Associates, the Center for Health Care Strategies (CHCS) will share lessons from the MassHealth Care Planning Learning Collaborative on building key partnerships to support integrated teams. Leadership from MassHealth will provide insights on its restructured managed care program and the value of state investment in shared care planning. A panel discussion including clinical staff from an ACO, primary care practice, and a behavioral health community partner will review the solutions they developed to deploy effective integrated teams. They will discuss best practices in shared care planning, the key elements needed for effective inter-organizational care teams, and other strategies pursued by participants of the learning collaborative.

Health care policymakers, physical and behavioral health providers, state officials, Medicaid agencies, community-based organizations, consumers and consumer organizations, and other interested stakeholders are invited to join this 75-minute event.


I. Best Practices for Integrated and Inter-Organizational Care Teams: Lessons from the MassHealth Care Planning Learning Collaborative

Speaker: Karla Silverman, MS, RN, CNM, Associate Director, Complex Care Delivery, CHCS

K. Silverman will welcome participants, review webinar goals, and present key lessons from MassHealth’s efforts to support integrated and inter-organizational care teams. She will share innovative solutions created by MassHealth learning collaborative participants to improve shared care planning processes and strengthen cross-organizational partnerships.

II. Panel Discussion: Ground-Level Perspectives on Partnering to Improve Shared Care Planning   

Moderator: K. Silverman, CHCS

Panelists: Gary Sing, PhD, Director of Delivery System Investment and Social Services Integration, MassHealth; Christine Rooney, MD, Chief Medical Officer, Merrimack Valley ACO; Leah Kean, LICSW, Behavioral Health Community Partner Director, Eliot Community Human Services; Jennifer Sciacca, MSSA, LCSW, LTSS Program Manager, BMC HealthNet Plan / Well Sense Health Plan

The panel will kick-off with a brief interview with Gary Sing about Massachusetts’ investment in improving shared care planning between ACO and Community Partners. Panelists will then share insights about the value of participating in the learning collaborative to build and strengthen partnerships. They will share innovative solutions to common challenges, focusing on the tools and processes ACOs and community partners need to support effective care coordination for MassHealth’s complex members.

III. Moderated Q&A 

Moderator: K. Silverman, CHCS