Managing change in leadership, policy, and operations is a common experience among Medicaid leaders in all states and at all levels. Lessons in Leadership, a series developed through support from the Robert Wood Johnson Foundation, shares stories from public sector leaders across the country as they navigate the day-to-day operations, big picture planning, and unexpected twists and turns of leading within government agencies. The lessons they share can help support others in similar roles.

Following are profiles in the series:

  • Leading Medicaid Programs with a Clear Focus – Caprice Knapp, former North Dakota Medicaid director, shares lessons for maintaining consistency on key agency priorities amid constant change, evolving needs, and a sea of requests. (April 2024)