New Faces of the Complex Care Workforce: Reflecting and Connecting with Patients

Health care organizations increasingly see the value of employing people who share experiences with patients. Their titles vary — community health worker, community paramedic, peer specialist — but the core benefit they provide to patients is the same: a knowledgeable provider and an advocate for better health. This series profiles these “non-traditional health workers,” the patient populations they engage, and the challenges of sustaining these programs.
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