High-quality complex care models are responsive to the needs and desires of patients and families, while also prioritizing provider and staff well-being. Quality measures that capture both patient perspectives on the care they receive, as well as staff assessments on the care they provide, can help us better understand the impact of complex care models.
Through the Advancing Integrated Models (AIM) initiative, made possible by the Robert Wood Johnson Foundation, eight pilot sites are implementing approaches that seek to improve integrated, person-centered care models for adults and children with complex health and social needs. This brief describes a process used to identify a set of patient- and staff-reported measures for the AIM pilot sites. These measures, detailed in the brief, can supplement traditional utilization, outcomes, and cost measures and support complex care programs interested in expanding their capacity to evaluate care delivery innovations.