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Health care organizations are increasingly exploring ways to partner with patients and communities of color to reduce health disparities and advance health equity. Meaningful patient engagement can help health care organizations build trust within communities, improve their understanding of cultural preferences and needs in the community, and inform organizational policies and practices.

This Center for Health Care Strategies (CHCS) webinar highlighted how two New York-based health care organizations — John R. Oishei Children’s Hospital and The New York Foundling — are engaging patients in new ways to transform their health care delivery practices. Lessons from these efforts can inform health care organizations across the country seeking to involve patients, particularly patients of color, in efforts to advance health equity. These organizations are participants in Engaging Patients of Color to Advance Health Equity, a CHCS learning collaborative supported by the New York Health Foundation.


I. Welcome and Opening Remarks

Speakers: Anna Spencer, Senior Program Officer, CHCS and Ali Foti, Program Officer, New York Health Foundation

A. Spencer welcomed participants, provide an overview of the webinar, and shared key insights from the learning collaborative. A. Foti briefly described the Foundation’s investment in consumer empowerment throughout the years and share details on the Foundation’s new priorities and interests.

II. Lessons for Engaging Community Members to Advance Health Equity

Speakers: Ebony Colkey, Practice Manager of Pediatrics Primary Care, John R. Oishei Children’s Hospital; Akeem Marsh, MD, Medical Director, Home of Integrated Behavioral Health, and Sarah Nadeau, LCSW-R, Assistant Vice President of Mental Health Services, The New York Foundling

E. Colkey, Dr. Marsh, and S. Nadeau described John R. Oishei Children’s Hospital’s and the New York Foundling’s efforts to partner with patients to better understand their needs and address challenges in care delivery.

III. Panel Discussion

Panelists: E. Colkey, Dr. Marsh, S. Nadeau, and Desiree Bradley, Patient Engagement Lead, ATW Health Solutions

Moderator: Abena Ohene-Ntow, Program Officer, CHCS

A. Ohene-Ntow facilitated a panel discussion with E. Colkey, Dr. Marsh, S. Nadeau, and D. Bradley. D. Bradley shared her personal experience navigating the health care system and provided insights on engaging patients and addressing health equity.

IV. Moderated Q&A 

Moderator: A. Spencer