Funder: Kaiser Permanente Community Benefit

Author: David Labby, MD, PhD

March 2017 | Brief

While medical-technological interventions undergo robust research and design protocol to “come to market,” there is no formal development “process” for care management programs serving complex populations. Absent a formalized development process, providers and policymakers are often called on to answer the fundamental question: Does this complex care program work?

In this brief, author David Labby, MD, PhD, former chief medical officer for Health Share of Oregon and a long-time innovator of care improvements for vulnerable populations, proposes a four-phase framework to help guide the development and refinement of programs targeting this population.

feedbackCHCS Welcomes Your Feedback

CHCS extends an invitation for readers to share ideas to build on this proposed approach to program development; please submit feedback to Rachel Davis, CHCS associate director for program innovation, at