Funder: Kaiser Permanente Community Health


Across the country, innovative programs are testing new models of care for high-need, high-cost populations with complex medical, behavioral health, and social needs. These programs include an array of approaches to address individuals’ health issues, as well as underlying social factors, in order to improve health and cost outcomes.  As these complex care programs grow and evolve, it is imperative to establish which models are most effective.

This series, a product of the Complex Care Innovation Lab and made possible by Kaiser Permanente Community Health, is exploring opportunities to improve evaluation of complex care programs.


Beyond Cost and Utilization: Rethinking Evaluation Strategies for Complex Care Programs (April 2018) This webinar will review the merits and limitations of traditional complex care evaluation approaches and explore new ways to effectively evaluate these programs.


Evaluating Complex Care Programs: Is It a Zero-Sum Game? (May 2017) This article, from NEJM Catalyst, discusses the lack of evaluation data available for complex care program models and asks: “What can be done?”


Complex Care Program Development: A New Framework for Design and Evaluation (March 2017) This brief describes a proposed framework to help guide the development and refinement of complex care programs.


Using a Cost and Utilization Lens to Evaluate Programs Serving Complex Populations: Benefits and Limitations (March 2017) This brief takes a close look at the limitations of relying solely on using cost and utilization to evaluate complex care programs.