Increasingly, delivery systems and providers are implementing models of care that incorporate roles such as community health workers, volunteers, neighborhood navigators, community paramedics, and pharmacists into care teams. As the final segment in a three-part webinar series focusing on workforce innovations in complex care, this CHCS webinar will highlight unique opportunities for community pharmacies to deliver enhanced services for high-need, high-cost, low-income individuals.

Learn from the experiences of Community Care of North Carolina (CCNC), a statewide medical home and care management regional network, in implementing its Community Pharmacy Enhanced Services Network (CPESN). CPESN originated in North Carolina through a Center for Medicare and Medicaid Innovation grant award, and is now spreading nationally to broaden opportunities for integrating community pharmacists into complex care. CCNC’s community pharmacists provide care management, health coaching, and medication optimization services in close collaboration with primary care providers to serve high-need, high-cost individuals who often visit the pharmacy more than 35 times annually.

This 90-minute webinar, sponsored by Kaiser Permanente Community Benefit and the Robert Wood Johnson Foundation, can help state health officials, providers, health plans, and other interested stakeholders learn about innovative approaches to incorporating community pharmacists into care teams.


I. Introduction

Speaker: Caitlin Thomas-Henkel, Senior Program Officer, CHCS and Meshie Knight, Program Associate, Robert Wood Johnson Foundation

II. Cultivating an enhanced community pharmacy network to serve complex beneficiaries

Speakers: Trista Pfeiffenberger, Director of Quality and Operations, CCNC; Joe Moose, Director of Strategy and Luminary Development, CCNC and Co-Owner, Moose Pharmacy

Ms. Pfeiffenberger discussed CCNC’s Community Pharmacy Enhanced Services Network and the role of community pharmacies in delivering enhanced services to optimally serve high-need, high-cost individuals.

Mr. Moose discussed the work of Moose Pharmacy, a North Carolina CPESN member that delivers enhanced community pharmacy services to complex beneficiaries.

III. Q&A with Panelists

Moderator: Rachel Davis, Associate Director, Program Innovation, CHCS