States are increasingly enrolling people dually eligible for Medicare and Medicaid in programs that coordinate benefits and administrative processes across both programs. To improve care outcomes and experiences, integrated care programs are most effective when they are designed to reflect the goals and needs of the people they serve.
This webinar, made possible by The SCAN Foundation, will share practical approaches to help states make their integrated care programs more responsive to enrollee needs. The discussion will draw on an upcoming Center for Health Care Strategies (CHCS) toolkit that reviews and translates feedback from dually eligible individuals into key action steps for states. A panel of dually eligible individuals and Medicaid agency staff who helped shape the toolkit will share their perspectives on ensuring integrated care programs align with the goals and needs of dually eligible populations.
State Medicaid agency staff working to advance Medicare-Medicaid integration, health care researchers and organizations, dually eligible individuals and advocates, and other interested stakeholders are invited to join this 60-minute event.
Agenda
I. Welcome and Introduction
Speaker: Nancy Archibald, Senior Fellow, CHCS
N. Archibald will welcome participants and provide an overview of the agenda.
II. Translating Feedback into Action
Speakers: Courtney Roman, Associate Director, Caregiving and Community Partnership and N. Archibald
C. Roman will describe CHCS’ approach to gathering feedback from dually eligible individuals, including convening advisory groups of dually eligible individuals and state Medicaid agency staff. N. Archibald will describe the toolkit’s action steps for states.
III. Panel: Perspectives from Dually Eligible Individuals and Medicaid Agency Staff
C. Roman will moderate a discussion with members of CHCS’ advisory panels. Panelists will explore what state actions are feasible to support enrollment decision-making, access to care, and care coordination for enrollees and their caregivers. The discussion will also consider the value and effectiveness of those actions from the perspective of participants in CHCS’ advisory panel of dually eligible individuals.
Panelists:
- Steven Alexander, Section Chief, Integrated Care Policy, Ohio Department of Medicaid
- Charlotte A. Garner, Texas (participant, dually eligible individuals advisory panel)
- Charis Hill, California (participant, dually eligible individuals advisory panel)
- Erin Slabonik, Director, Division of Integrated Care Programs, Pennsylvania Department of Human Services
IV. Moderated Q&A
Moderator: N. Archibald
