This technical assistance tool highlights how Virginia Commonwealth University Health System (VCU Health) — the largest safety-net hospital in Richmond, Virginia — is using simple weekly voice recordings as a management tool to support outreach workers in its TakeCCARE program. The audio “Reflection Logs” provide a mechanism for front-line staff to regularly share their successes and challenges and, in doing so, address any stress they may encounter through their work.

VCU Health is a participant in the Transforming Complex Care initiative, a national multi-site demonstration made possible through support from the Robert Wood Johnson Foundation.