Innovation Lab Notes

post When COVID-19 Gives You Lemons: Pivoting to Virtual Community Engagement With COVID-19 shelter-in-place orders canceling in-person meetings, health systems had to adapt to continue consumer engagement activities.

May 2020

post On My Block: The Impact of Community Resources on Health Outcomes and Medical Spending Amid the COVID-19 pandemic, it has become more apparent than ever that community resources — such as access to...

May 2020

post Convening a Consumer Advisory Board: Key Considerations Partnering with consumers is a key strategy for health care organizations to better understand and support their patients’ needs....

December 2019

post Co-Developing Solutions with the Community: The Power of Human-Centered Design Human-centered design is a concept combining creativity with empathy. To identify creative solutions to a problem, you must first...

November 2019

post Using an “Impactability” Lens to Refine Care Management Targeting Health care stakeholders across the country are challenged to improve care and reduce unnecessary utilization for the nation’s highest-need,...

October 2019

post Leveraging Community Knowledge through Community-Based Participatory Research Within health care, there is growing interest in understanding how to more effectively work with communities to identify their...

October 2019

post Engaging Consumers and Communities to Meaningfully Transform Care Nothing about us, without us. Human-centered design tells us that in order to develop effective patient care models, patients...

September 2019

post Beyond Health Care: An Analysis of Cross-Sector Utilization and Costs among Hennepin County Medicaid Expansion Enrollees Highlights findings from a study measuring cross-sector involvement among the Medicaid expansion population in Hennepin County, Minnesota and the...

October 2017

post Community Paramedicine: Taking Care into the Home for Complex Populations In 2014, Massachusetts-based Commonwealth Care Alliance (CCA) partnered with EasCare Ambulance Services (EasCare) to launch Acute Community Care (ACC), a community...

May 2017

post Engaging the Community Through Personal Relationships: Collaborating to Address Health Disparities in East Baltimore Baltimore, like many other major cities, is home to an appalling health disparity: life expectancy differs by more than...

November 2016

post Innovating in Complex Care Coming into our Complex Care Innovation Lab meeting last month, we knew full well that the Medicaid health care...

October 2016

post Getting Started in Complex Care: Expert Advice With increasing focus across the health care delivery system on how to better serve high-need, high-cost patients, providers play...

November 2015