Underperformance in any situation is a complex and challenging issue for leaders to address whether working in-person or virtually. In this episode, Ed O’Neil, PhD, MPA, a leadership development expert, speaks with Hilary Kennedy, program director for Medicaid leadership at the National Association of Medicaid Directors, about tips to address employee underperformance while working virtually — though these tips are just as effective and relevant in person, as well.

View accompanying tip sheet and video.

Quick-Takes for Medicaid Leaders Amid COVID-19, part of the Medicaid Leadership Exchange podcast, is a miniseries providing guidance to help Medicaid leaders during the COVID-19 crisis.

Support for this podcast was provided by the Robert Wood Johnson Foundation. The views expressed here do not necessarily reflect the views of the Foundation.